Clear expectations, from checkout to the final stitch.

01 · Ordering and approvals

We keep the product and embroidery details together.

Review the exact garment, color, size, quantity, embroidery location, spelling, capitalization, line breaks, font, text height, text width, and thread color before checkout. The embroidery preview is an approximation of the requested text and placement; the saved order specifications are the production instructions.

Screen colors and product photography can vary by display and lighting. The named manufacturer color selected on the product page is the color attached to the order. Uploaded logos and artwork are reviewed and quoted separately and do not become an automatic order.

Contact us immediately if a correction is needed. Changes are not guaranteed after production begins.

02 · Availability

High-availability products are reconfirmed before decoration.

Supplier inventory can change after checkout. If an ordered size or color is unexpectedly unavailable, we will contact you before substituting it. You may approve an alternative, or we will refund the affected item. Bank processing times may affect when a refund appears.

03 · Shipping and pickup

Delivery details are confirmed with the order.

Available shipping, local delivery, or pickup choices and their charges are shown at checkout or confirmed with your order. Any production or ship-by date is an estimate until garment availability, artwork, and all required approvals are complete.

Please check the delivery address before submitting payment. Contact us promptly if an address correction is needed; changes cannot be guaranteed after a shipment has been released to the carrier.

04 · Returns and refunds

Personalized garments require careful review before production.

Customized items cannot be returned or exchanged for a customer-entered size, color, spelling, or design choice after production begins. If an item arrives damaged, defective, or different from the approved order, contact us promptly with the order number and photos so we can review and correct the issue.

For an undecorated garment, contact us before sending anything back. We will confirm whether the item is eligible and provide return instructions. Refunds are issued to the original payment method when possible.

05 · Privacy

We use customer information to quote, fulfill, and support orders.

We may collect contact information, billing and shipping details, order selections, embroidery text, artwork, uploaded files, proof images, customer notes, and communications. We use that information to provide quotes, prepare and fulfill orders, process requested payments, prevent abuse, maintain records, and support reorders.

Information may be shared only as needed with service providers that help operate the website, authenticate accounts, host files, process payments, send order communications, or fulfill and deliver an order. Payment is completed through the checkout provider; Embroider Pro does not receive or store a full card number or card security code.

The browser cart uses local storage so selections remain available on the same device, and essential session technologies support sign-in and secure checkout. We do not sell personal information or use it for third-party targeted advertising.

We use first-party, anonymous aggregate counts to understand visits to public pages and limited actions such as product views, quote interest, additions to cart, and checkout starts. This measurement does not use analytics cookies, local storage, advertising IDs, or persistent visitor identifiers, and it does not store IP addresses or raw browser identifiers. We keep grouped totals by day, public page, general traffic source, device type, and local city or general area. These totals do not include names, email addresses, phone numbers, message or embroidery text, uploaded artwork, customer-account content, or order details. Browser Global Privacy Control and Do Not Track signals are honored.

To ask what personal information is associated with your account, request a correction, or request deletion where applicable, email maria@embroiderpro.com or call or text 346-202-0786. Some records may be retained when needed for order fulfillment, fraud prevention, accounting, dispute resolution, or legal obligations.

06 · Website terms

Use the site only for legitimate orders and quote requests.

By submitting text, names, logos, or artwork, you confirm that you have permission to use them and that they do not violate another person's rights. We may decline content or an order that is unlawful, abusive, infringing, unsafe to reproduce, or incompatible with embroidery.

Product descriptions, prices, taxes, delivery charges, and availability are confirmed during checkout and order review. If an obvious pricing or catalog error is discovered before production, we will contact you with the corrected information and allow the affected item to be canceled and refunded.

These policies may be updated as the website and services change. The effective date above identifies the current version.